Work from Home Bilingual Spanish Customer Service $18.00 per hour

Global Payments; Laredo (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in payments technology is seeking a Bilingual Spanish Customer Service representative. This role offers the opportunity to work primarily from home, providing support to customers with payment inquiries. The position includes a competitive salary and comprehensive benefits, along with on-the-job training to enhance product knowledge.

Benefits

Comprehensive benefits package including medical, dental, and vision care

Paid time off

On-the-job training

Qualifications

• Minimum of 12 months recent contact center or work-from-home experience.
• Flexible work schedule including mid to late shifts and weekends.
• Ability to pass background checks.

Responsibilities

• Respond to customer inquiries via telephone.
• Resolve payment and account-related requests.
• Enter data into client systems and escalate unresolved issues.

Skills

Bilingual in Spanish and English

Problem-solving skills

Customer service

Education

High School Diploma or Equivalent

Job description

Work from Home Bilingual Spanish Customer Service $18.00 per hour

Employer Industry: Payments Technology

Why consider this job opportunity:
- Salary up to $18.00 per hour with a 20% language differential
- Eligible for primarily remote work within the United States
- Comprehensive benefits package including medical, dental, and vision care, EAP programs, and paid time off
- Opportunity to work with a dynamic team in a growing industry
- On-the-job training to build knowledge of products and services

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone to provide problem resolution in accordance with service standards
- Resolve basic payment and account-related requests, including card activations and updates
- Enter required data into client systems and databases while maintaining knowledge of products and services
- Utilize decision trees to determine customer issues and escalate unresolved grievances as necessary
- Refer to online manuals and specific client training for resolution of cardholder inquiries

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home contact experience
- Must be bilingual in Spanish and English
- Open to a flexible work schedule, including mid to late shifts and weekends
- Ability to pass a background check, including criminal and credit checks

How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing systems or customer service in a financial context
- Experience in a remote work environment
- Strong problem-solving skills and ability to navigate computerized systems

#PaymentsTechnology #CustomerService #RemoteWork #Bilingual #CareerOpportunity

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About the company

Global Payments Inc. is an American company providing financial technology services globally.

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