Work from Home Bilingual Spanish Customer Service $18.00 per hour

Global Payments; Jacksonville (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in payment solutions is seeking a Bilingual Spanish Customer Service representative for a primarily remote position. This role involves responding to customer inquiries, resolving payment issues, and maintaining product knowledge. The ideal candidate will have a high school diploma, bilingual proficiency, and relevant experience in customer service. Comprehensive benefits and a supportive team culture are offered.

Benefits

Comprehensive benefits package including medical, dental, vision care, and retirement options

Supportive team culture with a focus on employee recognition and development

Qualifications

• Minimum of 12 months of recent contact center or work-from-home experience.
• Must be bilingual in Spanish and English.
• Open to a work schedule that may include mid to late shifts and weekends.

Responsibilities

• Respond to customer inquiries via telephone and provide problem resolution.
• Resolve basic payment and account-related requests.
• Maintain knowledge of assigned clients' products and services.

Skills

Problem-solving

Communication

Bilingual (Spanish and English)

Education

High School Diploma or Equivalent

Tools

Computerized data entry systems

Job description

Work from Home Bilingual Spanish Customer Service $18.00 per hour

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour with a 20% language differential
- Primarily remote position within the United States with occasional on-site presence required
- Comprehensive benefits package including medical, dental, vision care, and retirement options
- Opportunity to work in a dynamic and innovative environment
- Supportive team culture with a focus on employee recognition and development

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone and provide problem resolution according to service standards
- Resolve basic payment and account-related requests, including card activations and updates
- Maintain current knowledge of assigned clients' products and services to assist customers effectively
- Analyze customer service needs and escalate unresolved issues to experienced representatives
- Familiarize yourself with company policies and procedures to improve service delivery

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Must be bilingual in Spanish and English
- Open to a work schedule that may include mid to late shifts and weekends
- Completion of a background check, including criminal and credit checks

How to Stand Out (Preferred Qualifications):
- Experience with customer service in the payments industry
- Familiarity with computerized data entry systems and applications
- Strong problem-solving skills and the ability to navigate decision trees
- Ability to work under close supervision and follow established procedures
- Excellent communication skills in both English and Spanish

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About the company

Global Payments Inc. is an American company providing financial technology services globally.

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