Work from Home Bilingual Spanish Customer Service $18.00 per hour

Global Payments; Grapevine (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading payments technology company is seeking a Bilingual Spanish Customer Service representative to work primarily from home. The role involves responding to customer inquiries, resolving payment issues, and entering data into systems. Candidates should have a high school diploma, be bilingual, and possess at least 12 months of customer service experience. A comprehensive benefits package is included, along with opportunities for career advancement.

Benefits

Comprehensive benefits package including medical, dental, and vision care

Paid time off

Retirement options

Qualifications

• Minimum of 12 months of recent contact center or Work from Home experience.
• Openness to a work schedule that may include mid to late shifts and weekends.
• Must complete a Background check, including criminal and credit checks.

Responsibilities

• Respond to customer inquiries via telephone, providing problem resolution.
• Resolve basic payment and account-related requests.
• Enter required data into client systems and databases efficiently.

Skills

Bilingual in Spanish and English

Customer Service

Problem Resolution

Education

High School Diploma or Equivalent

Tools

Graphic User Interface (GUI)

Job description

Work from Home Bilingual Spanish Customer Service $18.00 per hour

Employer Industry: Payment Solutions

Why Consider this Job Opportunity:
- Salary of $15.00 per hour, with a 20% language differential bringing it to a total of $18.00 per hour
- Opportunity for career advancement within a leading payments technology company
- Primarily remote work opportunity within the United States, with occasional on-site presence required
- Comprehensive benefits package including medical, dental, and vision care, paid time off, and retirement options
- Supportive and dynamic work environment focused on employee growth and success

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in accordance with service standards
- Resolve basic payment and account-related requests, including card activations and address updates
- Enter required data into client systems and databases efficiently
- Analyze customer service needs and communicate them to service and technical departments when necessary
- Build knowledge of products, policies, and procedures for assigned clients through training and online manuals

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or Work from Home experience
- Bilingual in Spanish and English
- Openness to a work schedule that may include mid to late shifts and weekends
- Must complete a Background check, including criminal and credit checks

How to Stand Out (Preferred Qualifications):
- Strong ability to acquire and apply job skills while learning company policies and procedures
- Experience in routine to semi-routine assignments with limited decision-making responsibilities
- Familiarity with basic user-friendly Graphic User Interface (GUI) systems

#PaymentSolutions #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunities

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About the company

Global Payments Inc. is an American company providing financial technology services globally.

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