Work from Home Bilingual Spanish Customer Service $18.00 per hour

Global Payments; Atlanta (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading payment solutions company is seeking a Bilingual Spanish Customer Service representative to work primarily from home. The role involves responding to customer inquiries, resolving issues, and requires a High School diploma along with bilingual proficiency. A comprehensive benefits package and opportunities for career advancement are included.

Benefits

Comprehensive benefits package including medical, dental, and vision care

Paid time off

Opportunity for career advancement

Qualifications

• Must be bilingual in Spanish and English.
• Minimum of 12 months of recent contact center or work-from-home experience.
• Open to a flexible work schedule.

Responsibilities

• Respond to customer inquiries via telephone.
• Resolve basic payment and account-related requests.
• Utilize decision trees to determine reasons for customer issues.

Skills

Problem-solving

Bilingual (Spanish and English)

Customer service

Education

High School Diploma or Equivalent

Job description

Work from Home Bilingual Spanish Customer Service $18.00 per hour

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour, including a 20% language differential for bilingual candidates
- Opportunity for career advancement within a leading payment solutions company
- Primarily remote work opportunity within the United States, with occasional on-site presence required
- Comprehensive benefits package including medical, dental, vision care, and paid time off
- Engaging work environment focused on teamwork and customer satisfaction

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in line with service standards
- Resolve basic payment and account-related requests, including card activations and address updates
- Build foundational knowledge of products, policies, and procedures for assigned clients
- Utilize decision trees to determine reasons for customer issues and escalate unresolved matters
- Enter required data into client systems and maintain accurate records

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Must be bilingual in Spanish and English
- Open to a flexible work schedule that may include mid to late shifts and weekends
- Completion of a background check including criminal, credit, and employment verification

How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing systems and customer service best practices
- Experience working in a fast-paced, customer-focused environment
- Strong problem-solving skills and ability to navigate computerized systems

#PaymentSolutions #CustomerService #RemoteWork #CareerOpportunity #BilingualJobs

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About the company

Global Payments Inc. is an American company providing financial technology services globally.

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