Work from Home Bilingual Spanish Customer Service $18.00 per hour

Global Payments; Lakeland (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in payment solutions is seeking a Bilingual Spanish Customer Service representative to provide support primarily remotely. This role offers a competitive hourly wage of $18.00, comprehensive benefits, and the opportunity to grow within the payments technology sector. Candidates should have a high school diploma and at least 12 months of customer service experience.

Benefits

Comprehensive benefits package

Paid time off

Supportive work environment

Qualifications

• 12 months of recent contact center or work-from-home experience required.
• Ability to handle customer complaints effectively.
• Familiarity with payment processing systems is a plus.

Responsibilities

• Respond to customer inquiries via telephone.
• Resolve payment and account-related requests.
• Enter data into client-provided systems.

Skills

Bilingual in Spanish and English

Problem-solving

Customer service best practices

Education

High School Diploma or equivalent

Tools

Computerized data entry systems

Job description

Work from Home Bilingual Spanish Customer Service $18.00 per hour

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour, including a 20% language differential
- Comprehensive benefits package including medical, dental, vision care, and paid time off
- Opportunity to work primarily remote within the United States
- Supportive and collaborative work environment
- Chance to build a career in the payments technology sector

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in line with service standards
- Resolve basic payment and account-related requests, including card activations and updates for cardholders
- Enter required data into client-provided systems and databases
- Escalate unresolved customer grievances to more experienced representatives or designated departments
- Build knowledge of products, policies, and procedures through training and online manuals

What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Must be bilingual in Spanish and English
- Open to a work schedule that may include mid to late shifts and weekends
- Completion of a background check, including criminal and credit checks

How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing systems and customer service best practices
- Experience in a fast-paced customer service environment
- Strong problem-solving skills and ability to handle customer complaints effectively
- Proficiency in using computerized data entry systems
- Willingness to learn and adapt to new technologies and processes

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About the company

Global Payments Inc. is an American company providing financial technology services globally.

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