Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour

Global Payments; Odessa (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in financial technology is seeking a Bilingual Spanish Customer Service representative. This remote position offers a salary of $18.00 per hour and includes comprehensive benefits. Responsibilities include responding to customer inquiries and handling payment requests. Ideal candidates will have a high school diploma and experience in customer service, with a strong emphasis on problem-solving and communication skills.

Benefits

Comprehensive benefits package including medical, dental, and vision care

Paid time off and recognition programs

Qualifications

• Bilingual in Spanish and English.
• Minimum of 12 months of recent contact center or work-from-home experience.
• Availability for a work schedule that may include mid-shift to late hours and weekends.

Responsibilities

• Respond to customer inquiries via telephone to provide problem resolution.
• Handle basic payment and account-related requests.
• Document and enter required data into client systems.

Skills

Problem-solving

Verbal communication

Education

High School Diploma or equivalent

Job description

Work from Home Bilingual Spanish Customer Service $18.00 per hour

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour, inclusive of a language differential
- Opportunity for remote work flexibility within the United States
- Comprehensive benefits package including medical, dental, and vision care
- Paid time off and recognition programs to celebrate employee achievements
- Chance to work with a dynamic team in a rapidly evolving industry

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone to provide problem resolution in line with service standards
- Handle basic payment and account-related requests, including card activations and updates
- Maintain knowledge of the employer's products and services to effectively assist customers
- Document and enter required data into client systems and databases
- Escalate unresolved customer grievances to more experienced representatives or designated departments

What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Bilingual in Spanish and English
- Availability for a work schedule that may include mid-shift to late hours and weekends
- Willingness to undergo a background check including criminal and credit checks

How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing systems and customer service practices
- Strong problem-solving skills and the ability to navigate computerized systems
- Excellent verbal communication skills for effective customer interaction

#PaymentSolutions #CustomerService #RemoteWork #Bilingual #EntryLevelPosition

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Global Payments Inc. is an American company providing financial technology services globally.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.