Work from Home Bilingual Spanish Customer Service $18.00 per hour

Global Payments; Bradenton (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in payments technology is seeking a Bilingual Spanish Customer Service representative to work primarily from home. The role involves responding to customer inquiries, resolving payment issues, and maintaining knowledge of client products. Candidates should have at least a high school diploma, be bilingual in Spanish and English, and have relevant experience. This position offers a competitive salary, a comprehensive benefits package, and opportunities for career growth.

Benefits

Comprehensive benefits package including medical, dental, and vision care

Opportunities for career growth and skill development

Supportive work environment

Qualifications

• Minimum of 12 months of recent contact center or work-from-home experience.
• Availability for mid to late shifts, including weekends.
• Successful completion of a background check.

Responsibilities

• Respond to customer inquiries via telephone.
• Resolve basic payment and account-related requests.
• Document customer interactions and escalate unresolved issues.

Skills

Bilingual in Spanish and English

Problem-solving

Communication skills

Education

High School Diploma or Equivalent

Job description

Work from Home Bilingual Spanish Customer Service $18.00 per hour

Employer Industry: Payments Technology

Why consider this job opportunity:
- Salary up to $18.00 per hour with a 20% language differential
- Primarily remote position with occasional on-site requirements
- Comprehensive benefits package including medical, dental, and vision care
- Opportunities for career growth and skill development
- Supportive work environment with a focus on teamwork and collaboration

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in line with service standards
- Resolve basic payment and account-related requests, including card activations and updates
- Maintain detailed knowledge of assigned clients' products and services
- Document customer interactions and escalate unresolved issues to senior representatives
- Build familiarity with company policies and procedures to assist with customer inquiries

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Must be bilingual in Spanish and English
- Availability for mid to late shifts, including weekends
- Successful completion of a background check, including criminal and credit checks

How to Stand Out (Preferred Qualifications):
- Experience with customer service in a contact center environment
- Familiarity with payment processing systems and procedures
- Strong problem-solving skills and ability to navigate data entry systems
- Excellent communication skills in both English and Spanish

#PaymentsTechnology #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunity

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About the company

Global Payments Inc. is an American company providing financial technology services globally.

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