Wireless Tech & Service Specialist

T-Mobile; Towson (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual holidays

Job summary

T-Mobile USA, Inc. invites applicants to join a dynamic retail team where you help customers choose technology solutions and service plans.

You will build product knowledge, demonstrate features, and guide shoppers through their journey with a focus on satisfaction and loyalty. Requirements include a High School Diploma or GED and at least 6 months in customer service or sales; you will receive comprehensive training, competitive pay, benefits, and opportunities to grow within a nationwide

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in retail.
• Ability to learn digital tools and product features quickly.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. invites applicants to join a dynamic retail team where you help customers choose technology solutions and service plans.

You will build product knowledge, demonstrate features, and guide shoppers through their journey with a focus on satisfaction and loyalty. Requirements include a High School Diploma or GED and at least 6 months in customer service or sales; you will receive comprehensive training, competitive pay, benefits, and opportunities to grow within a nationwide