Wireless Retail Specialist: Tech Solutions & Customer Impact

T-Mobile; Charlotte (NC); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental and family leave

Discounts on mobile service and home-­

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers choose the right plans and devices. You will use digital tools to explain network coverage, demonstrate features, and guide customers through their shopping journey.

This role emphasizes customer service, teamwork, and a willingness to learn; high school diploma and at least 6 months of experience preferred. We offer comprehensive benefits, stock grants, and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• 0.5+ years in customer service or sales preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Team collaboration

Communication

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers choose the right plans and devices. You will use digital tools to explain network coverage, demonstrate features, and guide customers through their shopping journey.

This role emphasizes customer service, teamwork, and a willingness to learn; high school diploma and at least 6 months of experience preferred. We offer comprehensive benefits, stock grants, and opportunities for growth.