Wireless Tech & Service Specialist

T-Mobile; Hares Corner (DE); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) and stock programs

Paid time off & holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrating technology solutions and helping customers select service plans.

You will build product knowledge, support digital tool usage, and guide customers through the shopping journey. Success is measured by customer satisfaction, product knowledge proficiency, and effective use of digital resources.

Qualifications

• Change readiness and adaptability in a fast-paced retail environment.
• Strong communication and problem-solving to address customer needs.
• Proven customer service and sales skills in a retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrating technology solutions and helping customers select service plans.

You will build product knowledge, support digital tool usage, and guide customers through the shopping journey. Success is measured by customer satisfaction, product knowledge proficiency, and effective use of digital resources.