Wireless Sales & Service Specialist

T-Mobile; Visalia (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Commuter benefits

Mobile service discounts

Home internet discounts

Pet insurance

Tuition assistance

College coaching

Disability insurance

Life insurance

Long-term care insurance

Job summary

At T-Mobile, a retail-focused role supports customers by presenting technology and service options and guiding them through their shopping journey. You’ll build product knowledge, use digital tools, and learn retail processes to enhance the customer experience.

The position requires a High School Diploma or GED and at least 6 months of customer service or retail experience is preferred. There is on-the-job training, with pay progression and a strong focus on customer satisfaction and teamwork.

Qualifications

• Change agility is required.
• Communication is required.
• Customer problem solving is required.
• Customer service is required.
• Engaging people is required.
• Multitasking is required.
• Sales is required.
• Teamwork orientation is required.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment. (Preferred)

Job description

At T-Mobile, a retail-focused role supports customers by presenting technology and service options and guiding them through their shopping journey. You’ll build product knowledge, use digital tools, and learn retail processes to enhance the customer experience.

The position requires a High School Diploma or GED and at least 6 months of customer service or retail experience is preferred. There is on-the-job training, with pay progression and a strong focus on customer satisfaction and teamwork.