Wireless Sales & Service Specialist

T-Mobile; Fresno (CA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical insurance

Dental insurance

Vision insurance

401(k)

Flexible spending account

Paid time off

Paid holidays

Job summary

T-Mobile is seeking retail associates to engage customers, demonstrate technology solutions, and assist shoppers with their service needs in a fast-paced environment. You will build product knowledge, utilize digital tools, and develop skills in customer interaction and service plan recommendations to drive satisfaction and loyalty.

The role emphasizes teamwork, effective communication, and a customer-centric mindset, with on-the-job training and opportunities for growth within the company.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment. (Preferred)

Job description

T-Mobile is seeking retail associates to engage customers, demonstrate technology solutions, and assist shoppers with their service needs in a fast-paced environment. You will build product knowledge, utilize digital tools, and develop skills in customer interaction and service plan recommendations to drive satisfaction and loyalty.

The role emphasizes teamwork, effective communication, and a customer-centric mindset, with on-the-job training and opportunities for growth within the company.