Wireless Solutions Specialist

T-MOBILE USA, Inc.; Clementon (NJ); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring a Retail Associate to engage customers, understand their needs, and explain technology and service options in a fast-paced store. You will build product knowledge and guide shoppers through their journey.

The role emphasizes customer service, sales, and teamwork, with training on retail processes and wireless tech. You’ll use digital tools to demonstrate coverage and plans, and contribute to a memorable shopping experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in retail.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Customer service

Sales

Communication

Teamwork

Digital tools

Education

High School Diploma

Job description

T-Mobile USA, Inc. is hiring a Retail Associate to engage customers, understand their needs, and explain technology and service options in a fast-paced store. You will build product knowledge and guide shoppers through their journey.

The role emphasizes customer service, sales, and teamwork, with training on retail processes and wireless tech. You’ll use digital tools to demonstrate coverage and plans, and contribute to a memorable shopping experience.