Wireless Retail Specialist

T-Mobile; Garrison (MD); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grant

Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Family Building Benefits

Commuter Benefits

Mobile Service Discounts

Job summary

T-Mobile USA, Inc. is seeking a friendly Retail Associate to engage customers, demonstrate technology, and guide them through service plans in a fast-paced store environment.

You will develop product knowledge, use digital tools, and collaborate with teammates to deliver a seamless shopping experience while earning hourly pay, training incentives, and company stock opportunities. Minimum HS diploma and 6 months in customer service preferred; strong communication, problem solving and a team

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Customer Service

Sales

Change Agility

Customer Problem Solving

Engaging People

Multitasking

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a friendly Retail Associate to engage customers, demonstrate technology, and guide them through service plans in a fast-paced store environment.

You will develop product knowledge, use digital tools, and collaborate with teammates to deliver a seamless shopping experience while earning hourly pay, training incentives, and company stock opportunities. Minimum HS diploma and 6 months in customer service preferred; strong communication, problem solving and a team