Wireless Tech & Service Specialist

T-Mobile; Peoria (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Stock discounts

Job summary

T-Mobile USA is hiring for a Mobile Associate to help customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools and team collaboration to ensure a seamless experience.

The role emphasizes customer service, sales, and problem solving, with on-the-job training, competitive hourly pay, and eligibility for annual stock grants and benefits as part of

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service or sales experience in retail preferred.
• Willingness to learn new digital tools and product knowledge.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Multitasking

Change Agility

Engaging People

Teamwork

Problem Solving

Education

High School Diploma/GED (Required)

6 months Customer Service/Sales (Preferred)

Job description

T-Mobile USA is hiring for a Mobile Associate to help customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools and team collaboration to ensure a seamless experience.

The role emphasizes customer service, sales, and problem solving, with on-the-job training, competitive hourly pay, and eligibility for annual stock grants and benefits as part of