Wireless Tech & Service Specialist

T-Mobile; Newton (KS); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Stock purchase plan

Mobile service & home internet perks

Job summary

T-Mobile USA, Inc. is seeking a Customer Service and Sales Associate to engage customers and guide them through their shopping journey in a fast-paced retail environment.

You will build product knowledge, demonstrate technology solutions, and support customers from greeting to purchase. You will use digital tools to showcase network options and service plans, deliver personalized technology recommendations, and contribute to a high standard of customer satisfaction.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a Retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience in Retail

Job description

T-Mobile USA, Inc. is seeking a Customer Service and Sales Associate to engage customers and guide them through their shopping journey in a fast-paced retail environment.

You will build product knowledge, demonstrate technology solutions, and support customers from greeting to purchase. You will use digital tools to showcase network options and service plans, deliver personalized technology recommendations, and contribute to a high standard of customer satisfaction.