Wireless Tech Sales & Service Associate

T-Mobile; Waco (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Job summary

T-Mobile USA, Inc. is a retail associate role focused on delivering technology and service solutions in a fast-paced store environment. You’ll build product knowledge, demonstrate solutions with digital tools, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, service-plan recommendations, and collaboration across channels to ensure a positive experience. Training is provided, with a strong path to advancement and a comprehensive benefits package.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate network coverage, plans and features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to provide a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is a retail associate role focused on delivering technology and service solutions in a fast-paced store environment. You’ll build product knowledge, demonstrate solutions with digital tools, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, service-plan recommendations, and collaboration across channels to ensure a positive experience. Training is provided, with a strong path to advancement and a comprehensive benefits package.