Wireless Sales & Service Specialist

T-Mobile; Livingston (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Mobile service discounts

Home internet discounts

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, while developing skills in customer interaction and digital tool usage. This role emphasizes teamwork, training, and delivering excellent customer experiences.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in retail is preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Tools

Retail Knowledge

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, while developing skills in customer interaction and digital tool usage. This role emphasizes teamwork, training, and delivering excellent customer experiences.