Wireless Service & Sales Specialist

T-Mobile; Schaumburg (IL); On-site; USD 57,308,000 - 61,992,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Benefits for full-time employees

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, with emphasis on service plans and network features. Training is provided, and benefits are highlighted in the Total Rewards package.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties as assigned by management.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Engaging People

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, with emphasis on service plans and network features. Training is provided, and benefits are highlighted in the Total Rewards package.