Wireless Sales & Service Specialist

T-Mobile; New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical, dental and vision insurance

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, aiming for high customer satisfaction and effective use of digital tools. Eligibility to work in the U.S. is required; travel is not part of the role.

Qualifications

• High School Diploma or GED required
• 6 months of customer service or sales experience (Retail) preferred

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions
• Utilize digital tools to demonstrate network coverage, service plans, and product features
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, aiming for high customer satisfaction and effective use of digital tools. Eligibility to work in the U.S. is required; travel is not part of the role.