Wireless Tech & Service Specialist

T-Mobile; Forney (TX); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Transit discounts

Mobile/service discounts

Résumé du poste

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and assist customers along their shopping journey to enhance satisfaction and loyalty. Ideal candidates have a high school diploma and at least 6 months of customer service or retail sales experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsabilités

• Deliver personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate network coverage, plans, and product features.
• Complete training to gain knowledge of retail processes and wireless technology.
• Collaborate across channels to ensure a seamless customer experience.
• Support additional duties and projects as assigned.

Connaissances

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Formation

High School Diploma/GED (Required)

Description du poste

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and assist customers along their shopping journey to enhance satisfaction and loyalty. Ideal candidates have a high school diploma and at least 6 months of customer service or retail sales experience.