Wireless Retail Tech & Service Specialist

T-Mobile; O’Fallon (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) matching

Stock grants

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a results-oriented associate to engage customers in a fast-paced retail setting, demonstrating technology solutions and guiding them through service options.

You will build product knowledge, use digital tools, and develop skills in customer interaction while contributing to a high-quality shopping experience for customers and the brand. This role supports growth and loyalty through expert service.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience in retail preferred.
• Willing to learn and adapt in a fast-paced environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Multitasking

Engaging people

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a results-oriented associate to engage customers in a fast-paced retail setting, demonstrating technology solutions and guiding them through service options.

You will build product knowledge, use digital tools, and develop skills in customer interaction while contributing to a high-quality shopping experience for customers and the brand. This role supports growth and loyalty through expert service.