Retail Wireless Tech & Service Specialist

T-MOBILE USA, Inc.; Village of Larchmont (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Paid time off and holidays

Employee stock purchase plan

Annual stock grant eligibility

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations and help customers understand technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools and collaborating with teammates to deliver a seamless experience.

This role requires strong communication, problem solving, and a friendly, engaging approach to drive satisfaction and sales.

Qualifications

• Strong communication and customer service skills essential.
• Ability to learn product knowledge and apply it in sales discussions.
• Willingness to collaborate across channels to ensure a great customer experience.
• Legal authorization to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations and help customers understand technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools and collaborating with teammates to deliver a seamless experience.

This role requires strong communication, problem solving, and a friendly, engaging approach to drive satisfaction and sales.