Wireless Tech & Service Specialist

T-Mobile; Clarksville (IN); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey using digital tools. The role requires strong communication and sales skills, is on-site, with base pay of $18/hour plus $5 training pay and a guaranteed minimum $20/hour with incentives.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred in retail.

Responsibilities

• Deliver personalized technology and service solutions.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete training to learn retail processes and wireless technology innovations.
• Collaborate across channels to ensure a seamless customer experience.
• Support other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey using digital tools. The role requires strong communication and sales skills, is on-site, with base pay of $18/hour plus $5 training pay and a guaranteed minimum $20/hour with incentives.