Wireless Tech & Service Expert

T-Mobile; Huber Heights (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Paid time off

Paid holidays

Employee stock grants

Annual stock grant

Tuition assistance

Commuter benefits

Job summary

T-Mobile is seeking a Mobile Associate in the United States to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey, developing skills in customer interaction and digital tools.

Role emphasizes service plan recommendations and earning potential through on-the-job training, with incentives and comprehensive benefits typical of the company.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate in the United States to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey, developing skills in customer interaction and digital tools.

Role emphasizes service plan recommendations and earning potential through on-the-job training, with incentives and comprehensive benefits typical of the company.