Wireless Sales & Customer Experience Specialist

T-Mobile; Pickens (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

Up to 12 paid holidays

Annual stock grant

Tuition assistance

Job summary

T-Mobile USA is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer service, digital tool usage, and team collaboration. Requirements include high school diploma and 0–6 months retail experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer service, digital tool usage, and team collaboration. Requirements include high school diploma and 0–6 months retail experience.