Wireless Sales & Service Specialist

T-Mobile; Aberdeen (SD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations, engage customers, demonstrate technology, and guide service plan selections in a fast-paced shopping environment.

You’ll learn wireless products, use digital tools, and complete training. The role offers an hourly base pay of $18 with $5 training pay, with potential incentives and a stock grant program for eligible employees.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations, engage customers, demonstrate technology, and guide service plan selections in a fast-paced shopping environment.

You’ll learn wireless products, use digital tools, and complete training. The role offers an hourly base pay of $18 with $5 training pay, with potential incentives and a stock grant program for eligible employees.