Retail Tech & Service Expert

T-MOBILE USA, Inc.

Houston (TX)

On-site

USD 23,000 - 32,000

Full time

2 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Annual Stock Grant

Employee stock purchase plan

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Tuition assistance

College coaching

Disability insurance

Life insurance

Transit programs

Mobile service discounts

Home internet discounts

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You’ll build product knowledge, demonstrate solutions, and guide customers through the shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations with training provided. Benefits include stock grants, stock purchase plan, comprehensive health coverage, paid time off, and the chance to grow with a nationwide

Qualifications

High School Diploma or GED required.
6 months of customer service or sales experience in retail preferred.
Legally authorized to work in the United States.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Also responsible for other duties/projects as assigned by business management as needed.