Wireless Retail Tech & Service Expert

T-MOBILE USA, Inc.; Knoxville (TN); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Annual stock grant

Full benefits

Job summary

T-Mobile USA, Inc. is hiring for a position in a fast-paced retail environment.

You will engage customers, demonstrate technology solutions, and guide them through product and service options while building product knowledge and digital tool proficiency. Key duties include delivering personalized technology solutions, achieving customer satisfaction, and collaborating with cross-channel teams to ensure a smooth shopping journey.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a position in a fast-paced retail environment.

You will engage customers, demonstrate technology solutions, and guide them through product and service options while building product knowledge and digital tool proficiency. Key duties include delivering personalized technology solutions, achieving customer satisfaction, and collaborating with cross-channel teams to ensure a smooth shopping journey.