Wireless Tech & Customer Experience Specialist

T-Mobile; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical insurance

Discounts

Job summary

T-Mobile is hiring for a role that supports retail operations by helping customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey in a fast-paced setting.

Expected duties include using digital tools to explain plans, assist with transactions, and participate in training to grow knowledge of wireless technology innovations while delivering a positive customer experience.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role that supports retail operations by helping customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey in a fast-paced setting.

Expected duties include using digital tools to explain plans, assist with transactions, and participate in training to grow knowledge of wireless technology innovations while delivering a positive customer experience.