Wireless Retail Specialist: Customer Tech & Sales

T-Mobile; Southcenter Mall (WA); Sur place; USD 24 000 - 35 000; Plein temps

Résumé du poste

T-Mobile is hiring for a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction and the use of digital tools to enhance the experience.

The role emphasizes customer satisfaction, effective product knowledge, and collaboration with colleagues across

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsabilités

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Connaissances

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Formation

High School Diploma/GED

Description du poste

T-Mobile is hiring for a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction and the use of digital tools to enhance the experience.

The role emphasizes customer satisfaction, effective product knowledge, and collaboration with colleagues across