Wireless Solutions Specialist – Retail Sales

T-Mobile US Inc.; Everett (WA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

401(k)

Employee stock purchase plan

Stock grant

Paid time off

Health insurance

Job summary

T-Mobile US Inc. is hiring to support retail operations across partner store locations, engaging customers and representing the brand to drive sales and service excellence.

You will identify customer needs, recommend wireless solutions, and leverage digital tools to onboard customers effectively. The role emphasizes meeting sales targets, delivering high-quality customer experiences, and maintaining strong product knowledge and service standards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.
• 30 days T-Mobile Mobile Associate experience preferred.

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions.
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively.
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems.
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty.
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing.
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is hiring to support retail operations across partner store locations, engaging customers and representing the brand to drive sales and service excellence.

You will identify customer needs, recommend wireless solutions, and leverage digital tools to onboard customers effectively. The role emphasizes meeting sales targets, delivering high-quality customer experiences, and maintaining strong product knowledge and service standards.