Wireless Retail Specialist - Tech Solutions & Service

T-Mobile US Inc.; San Antonio (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays per year

Medical, dental and vision insurance

Tuition assistance

Commuter benefits

Job summary

T-Mobile US Inc. is seeking a customer-focused Retail Mobile Associate to engage customers and guide them through technology and service options. This role emphasizes building product knowledge, demonstrating features, and delivering a positive shopping experience in a fast-paced retail environment.

Training is provided to develop proficiency with retail processes, wireless technology, and digital tools. The position supports teamwork across channels to ensure a seamless customer journey and

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred, in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment (Preferred)

Job description

T-Mobile US Inc. is seeking a customer-focused Retail Mobile Associate to engage customers and guide them through technology and service options. This role emphasizes building product knowledge, demonstrating features, and delivering a positive shopping experience in a fast-paced retail environment.

Training is provided to develop proficiency with retail processes, wireless technology, and digital tools. The position supports teamwork across channels to ensure a seamless customer journey and