Wireless Solutions Specialist

T-MOBILE USA, Inc.; Clarksville (TN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

College coaching

Short-term disability

Long-term disability

Life insurance

Disability insurance

Mobile service discounts

Home internet discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engage customers, represent the brand in partner store locations, and drive sales and service excellence.

You will use digital tools and solution-based selling, identify customer needs, and deliver a quality customer experience while meeting sales targets. Training is provided, and employees participate in comprehensive benefits.

Qualifications

• High School Diploma/GED (Required).
• 30 days T-Mobile Mobile Associate experience (Preferred).
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred).

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions.
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively.
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems.
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty.
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing.
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED (Required)

30 days T-Mobile Mobile Associate experience (Preferred)

6 months of customer service and/or sales experience (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engage customers, represent the brand in partner store locations, and drive sales and service excellence.

You will use digital tools and solution-based selling, identify customer needs, and deliver a quality customer experience while meeting sales targets. Training is provided, and employees participate in comprehensive benefits.