In-Store Wireless Solutions Specialist

T-MOBILE USA, Inc.; Everett (WA); On-site; USD 24,000 - 35,000; Full time

Job summary

T-Mobile USA, Inc. is looking for a Retail Associate to engage customers in partner store locations, deliver service excellence, and promote wireless solutions.

You will identify needs, suggest suitable products, and drive sales using digital tools and solution-based selling. You will participate in ongoing training, stay updated on products and processes, and collaborate with store leadership to support customer accounts and device support.

Qualifications

• High School Diploma/GED required.
• 30 days T-Mobile Mobile Associate experience preferred.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions.
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively.
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems.
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty.
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing.
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is looking for a Retail Associate to engage customers in partner store locations, deliver service excellence, and promote wireless solutions.

You will identify needs, suggest suitable products, and drive sales using digital tools and solution-based selling. You will participate in ongoing training, stay updated on products and processes, and collaborate with store leadership to support customer accounts and device support.