Wireless Solutions Specialist & Customer Tech Expert

T-MOBILE USA, Inc.; Dayton (OH); Presencial; USD 25 000 - 29 000; Tempo integral

Resumo da oferta

T-Mobile USA, Inc. is recruiting for a customer-focused role in retail operations to engage customers and guide them through technology and service options in a fast-paced setting.

Role emphasizes product knowledge, digital tools, and service-plan recommendations. Training will cover retail processes and wireless technologies. Success is measured by customer satisfaction and loyalty as the company aims to deliver an exceptional shopping experience.

Qualificações

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Conhecimentos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Formação académica

High School Diploma

Descrição da oferta de emprego

T-Mobile USA, Inc. is recruiting for a customer-focused role in retail operations to engage customers and guide them through technology and service options in a fast-paced setting.

Role emphasizes product knowledge, digital tools, and service-plan recommendations. Training will cover retail processes and wireless technologies. Success is measured by customer satisfaction and loyalty as the company aims to deliver an exceptional shopping experience.