Wireless Solutions Specialist & Customer Tech Expert

T-MOBILE USA, Inc.; Dayton (OH); On-site; USD 25,000 - 29,000; Full time

Job summary

T-Mobile USA, Inc. is recruiting for a customer-focused role in retail operations to engage customers and guide them through technology and service options in a fast-paced setting.

Role emphasizes product knowledge, digital tools, and service-plan recommendations. Training will cover retail processes and wireless technologies. Success is measured by customer satisfaction and loyalty as the company aims to deliver an exceptional shopping experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma

Job description

T-Mobile USA, Inc. is recruiting for a customer-focused role in retail operations to engage customers and guide them through technology and service options in a fast-paced setting.

Role emphasizes product knowledge, digital tools, and service-plan recommendations. Training will cover retail processes and wireless technologies. Success is measured by customer satisfaction and loyalty as the company aims to deliver an exceptional shopping experience.