Wireless Solutions Specialist

T-Mobile; Kokomo (IN); On-site; USD 40,000 - 56,000; Full time

Job summary

T-Mobile is seeking a Retail Associate to support store operations, engage customers, and promote wireless solutions across partner locations. You will use digital tools, learn products, and work toward hitting sales targets while delivering excellent service.

The role emphasizes teamwork, continuous training, and customer-centric selling in a dynamic retail environment. Eligible employees enjoy strong benefits and growth opportunities.

Qualifications

• Coaching and leadership abilities.
• Strong communication and customer-service skills.
• Ability to identify customer needs and propose solutions.
• Comfort with digital tools and sales processes.

Responsibilities

• Engage with customers in a high-traffic retail setting to drive sales of wireless solutions.
• Use digital self-service tools and solution-based selling to onboard customers.
• Complete ongoing training and stay updated on products and processes.
• Build rapport with customers through personalized interactions and follow-up.
• Collaborate with store leadership to support account setup and device servicing.
• Perform operational tasks including kiosk security and opening/closing procedures.
• Other duties as assigned by management.

Skills

Coaching

Communication

Needs identification

Customer service

Digital transformation

Leadership

Mobile telecommunications

Product knowledge

Relationship building

Sales

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Retail Associate to support store operations, engage customers, and promote wireless solutions across partner locations. You will use digital tools, learn products, and work toward hitting sales targets while delivering excellent service.

The role emphasizes teamwork, continuous training, and customer-centric selling in a dynamic retail environment. Eligible employees enjoy strong benefits and growth opportunities.