Wireless Retail Specialist — Drive Sales & Service

T-Mobile; Wilmington (NC); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays (up to 12)

Mobile service discounts

Home internet discounts

Pet insurance

Transit programs

Job summary

T-Mobile USA, Inc. is seeking a Retail Sales Associate to engage customers in partner store locations, promote wireless solutions, and deliver high-quality service. You will leverage digital tools and consult with customers to identify needs and drive solution-based sales.

The role emphasizes ongoing training, teamwork, and meeting sales targets, with a comprehensive total rewards package including competitive pay, stock opportunities, and career growth.

Qualifications

• Must have High School Diploma or GED.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• 30 days T-Mobile Mobile Associate experience preferred.

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions.
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively.
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems.
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty.
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing.
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Sales Associate to engage customers in partner store locations, promote wireless solutions, and deliver high-quality service. You will leverage digital tools and consult with customers to identify needs and drive solution-based sales.

The role emphasizes ongoing training, teamwork, and meeting sales targets, with a comprehensive total rewards package including competitive pay, stock opportunities, and career growth.