Wireless Solutions Specialist: Drive Sales & Customer Impact

T-Mobile; Chaska (MN); On-site; USD 42,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Job summary

At T-Mobile, we invest in YOU and offer a Total Rewards package including base pay, annual stock grants, 401(k), and stock purchase plans. This role supports retail operations by engaging customers, representing the brand in partner store locations, and driving sales and service excellence.

You will identify customer needs, recommend wireless solutions, leverage digital tools, and meet sales targets while delivering high-quality experiences that build loyalty and support overall store

Qualifications

• High School Diploma or GED required.
• Experience in retail or customer service preferred.
• Coaching and strong communication skills required.

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

30 days T-Mobile Mobile Associate experience (Preferred)

6 months of customer service and/or sales experience (Preferred)

Job description

At T-Mobile, we invest in YOU and offer a Total Rewards package including base pay, annual stock grants, 401(k), and stock purchase plans. This role supports retail operations by engaging customers, representing the brand in partner store locations, and driving sales and service excellence.

You will identify customer needs, recommend wireless solutions, leverage digital tools, and meet sales targets while delivering high-quality experiences that build loyalty and support overall store