Wireless Retail Specialist

T-Mobile; Plantation (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Money coaching

Job summary

At T-Mobile, we empower team members with a competitive base salary and a comprehensive Total Rewards package designed to support personal growth and financial well‑being. The role focuses on helping customers select the right technology and service plans in a fast-paced retail setting, using digital tools to showcase features and coverage.

Training builds product knowledge and confidence to deliver exceptional service.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Legal authorization to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Change Agility

Engaging People

Multitasking

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we empower team members with a competitive base salary and a comprehensive Total Rewards package designed to support personal growth and financial well‑being. The role focuses on helping customers select the right technology and service plans in a fast-paced retail setting, using digital tools to showcase features and coverage.

Training builds product knowledge and confidence to deliver exceptional service.