Wireless Solutions Specialist

tmobile; Chaska (MN); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k)

Job summary

T-Mobile is seeking a Retail Associate to engage customers in partner store locations, promoting wireless solutions and delivering service excellence. You will actively identify customer needs and tailor recommendations, using digital tools to enhance understanding and satisfaction.

The role supports sales targets and customer loyalty across retail partner locations, with training and ongoing development. Competitive hourly pay and a comprehensive benefits package accompany the position.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• 30 days T-Mobile Mobile Associate experience (Preferred).

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Retail Associate to engage customers in partner store locations, promoting wireless solutions and delivering service excellence. You will actively identify customer needs and tailor recommendations, using digital tools to enhance understanding and satisfaction.

The role supports sales targets and customer loyalty across retail partner locations, with training and ongoing development. Competitive hourly pay and a comprehensive benefits package accompany the position.