Wireless Retail Specialist – Customer Solutions

T-MOBILE USA, Inc.; Houston (TX); On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grant

Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Tuition Assistance

Disability Insurance

Life Insurance

Job summary

At T-Mobile USA, Inc., a dynamic retail environment welcomes you to grow by helping customers with their technology and service needs. You will learn product knowledge, demonstrate solutions, and guide shoppers through their journey, building strong customer relationships along the way.

The role emphasizes communication, problem solving, and teamwork while using digital tools to showcase plans and features.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in Retail.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., a dynamic retail environment welcomes you to grow by helping customers with their technology and service needs. You will learn product knowledge, demonstrate solutions, and guide shoppers through their journey, building strong customer relationships along the way.

The role emphasizes communication, problem solving, and teamwork while using digital tools to showcase plans and features.