Wireless Solutions & Customer Experience Specialist

T-Mobile; Hadley (MA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Holidays

Job summary

T-Mobile is seeking a Retail Associate to support customers in a fast-paced environment, develop product knowledge, demonstrate technology solutions, and guide shoppers through their journey. You will build skills in customer interaction, digital tool usage, and service plan recommendations to boost satisfaction and loyalty.

The role emphasizes teamwork across channels, ongoing training, and a broad benefits package, including health coverage, 401(k), stock grants, paid time off, and an employee

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.
• Strong communication and problem-solving skills required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Engaging people

Multitasking

Teamwork

Change agility

Customer problem solving

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Retail Associate to support customers in a fast-paced environment, develop product knowledge, demonstrate technology solutions, and guide shoppers through their journey. You will build skills in customer interaction, digital tool usage, and service plan recommendations to boost satisfaction and loyalty.

The role emphasizes teamwork across channels, ongoing training, and a broad benefits package, including health coverage, 401(k), stock grants, paid time off, and an employee