In-Store Wireless Solutions Specialist

T-Mobile; Chaska (MN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Job summary

At T-Mobile, this role supports retail operations by engaging customers and representing the brand within partner store locations to drive sales and service excellence. You will interact with customers, identify needs, and recommend wireless solutions using digital tools and solution-based selling.

Your success is measured by meeting sales targets and delivering high-quality customer experiences, with ongoing training to stay current on products and processes.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• 30 days of T-Mobile Mobile Associate experience preferred.

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions.
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively.
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems.
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty.
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing.
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

6 months of customer service and/or sales experience

30 days T-Mobile Mobile Associate experience

Job description

At T-Mobile, this role supports retail operations by engaging customers and representing the brand within partner store locations to drive sales and service excellence. You will interact with customers, identify needs, and recommend wireless solutions using digital tools and solution-based selling.

Your success is measured by meeting sales targets and delivering high-quality customer experiences, with ongoing training to stay current on products and processes.