In-Store Wireless Solutions Specialist

T-MOBILE USA, Inc.; Aliso Viejo (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Tuition assistance

Employee discounts

Job summary

At T-Mobile USA, Inc., we support retail teammates by helping customers choose the right technology and service plans in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction and digital tools.

This role emphasizes customer satisfaction, teamwork, and adaptability; training is provided, and benefits include stock grants, 401(k), medical/dental/vision coverage, paid

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Strong interpersonal skills and ability to learn new products quickly.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., we support retail teammates by helping customers choose the right technology and service plans in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction and digital tools.

This role emphasizes customer satisfaction, teamwork, and adaptability; training is provided, and benefits include stock grants, 401(k), medical/dental/vision coverage, paid