Wireless Retail Associate — Tech Solutions & Stock Benefits

T-MOBILE USA, Inc.; Laramie (WY); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Job summary

Join T-Mobile USA, Inc. in a customer-focused retail role where you engage shoppers and guide them through technology and service options.

You will build product knowledge, demonstrate solutions, and support customers from hello to close, using digital tools to explain plans and coverage. We provide on-the-job training, competitive pay, stock grants, a robust benefits package, and opportunities to grow with a national leader in wireless.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

Join T-Mobile USA, Inc. in a customer-focused retail role where you engage shoppers and guide them through technology and service options.

You will build product knowledge, demonstrate solutions, and support customers from hello to close, using digital tools to explain plans and coverage. We provide on-the-job training, competitive pay, stock grants, a robust benefits package, and opportunities to grow with a national leader in wireless.