Wireless Solutions Specialist

T-Mobile; Vacaville (CA); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is seeking a Retail Associate to engage customers in partner stores, promote wireless solutions, and meet sales targets. The role emphasizes using digital tools, solution-based selling, and delivering high-quality service to build loyalty across store locations.

You’ll participate in ongoing training and collaborate with store teams to ensure smooth customer onboarding and device support. The position requires a high school diploma and relevant customer service experience is preferred.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Retail Associate to engage customers in partner stores, promote wireless solutions, and meet sales targets. The role emphasizes using digital tools, solution-based selling, and delivering high-quality service to build loyalty across store locations.

You’ll participate in ongoing training and collaborate with store teams to ensure smooth customer onboarding and device support. The position requires a high school diploma and relevant customer service experience is preferred.