In-Store Wireless Sales Specialist

T-MOBILE USA, Inc.; Lathrop (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Employee stock grants

Mobile service discounts

Home internet discounts

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers in partner store locations, promoting wireless solutions and delivering high-quality service.

You will use digital tools and solution-based selling to understand needs, onboard customers, and drive sales while maintaining strong product knowledge. The role emphasizes customer interaction, teamwork with store leadership, and ongoing training to stay current on products and processes.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred; retail experience preferred.
• 30 days T-Mobile Mobile Associate experience preferred.

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions.
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively.
• Complete ongoing training and stay updated on products, processes, and systems.
• Build rapport with customers through personalized interactions and follow-up to enhance loyalty.
• Collaborate with store leadership to support account setup, device support, and servicing.
• Perform operational tasks including kiosk security, opening/closing procedures, and reporting lost assets.
• Other duties/projects as assigned by management.

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers in partner store locations, promoting wireless solutions and delivering high-quality service.

You will use digital tools and solution-based selling to understand needs, onboard customers, and drive sales while maintaining strong product knowledge. The role emphasizes customer interaction, teamwork with store leadership, and ongoing training to stay current on products and processes.