Wireless Retail Associate: Customer Tech Solutions

T-MOBILE USA, Inc.; Wilson (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a retail associate to engage customers, demonstrate technology and service solutions, and guide shoppers through their journey. The role emphasizes product knowledge, digital tools, and strong customer relationships to drive satisfaction.

Responsibilities include building product knowledge, completing training, and collaborating across channels to ensure a seamless shopping experience. A high school diploma is required, with sales experience preferred.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions for individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a retail associate to engage customers, demonstrate technology and service solutions, and guide shoppers through their journey. The role emphasizes product knowledge, digital tools, and strong customer relationships to drive satisfaction.

Responsibilities include building product knowledge, completing training, and collaborating across channels to ensure a seamless shopping experience. A high school diploma is required, with sales experience preferred.