Wireless Solutions Specialist

T-Mobile; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Mobile service discounts

Home internet discounts

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates for Store-in-Store locations to energize the retail experience and educate customers on T-Mobile solutions. You will engage customers, showcase products, and drive sales in a fast-paced environment.

Applicants should have a high school diploma and at least 6 months in customer service or sales; benefits include stock grants, a 401(k), health coverage, and employee discounts. This role is based in a retail store setting.

Qualifications

• Coaching and customer service excellence emphasized.
• Strong communication and relationship-building abilities.
• Ability to identify customer needs and educate on solutions.

Responsibilities

• Proactively engages customers in a high-traffic retail environment using digital tools.
• Demonstrates value of T-Mobile products and services and uses solution-based selling.
• Completes training on in-store processes, reviews promotions, and supports onboarding of customers.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates for Store-in-Store locations to energize the retail experience and educate customers on T-Mobile solutions. You will engage customers, showcase products, and drive sales in a fast-paced environment.

Applicants should have a high school diploma and at least 6 months in customer service or sales; benefits include stock grants, a 401(k), health coverage, and employee discounts. This role is based in a retail store setting.